Warranty

We stand behind every RedSeven product. Below you’ll find how our warranty works, what to do if your product arrives damaged, and how to register your serial number.

Warranty at a glance

  • Warranty period: 24 months from delivery date (consumer purchases).
  • First step: contact us with clear details (photos/video help us move faster).
  • Warranty claims: handled through our Repairs workflow (RMA, shipping instructions, diagnostics).

Product arrived damaged (shipping damage)

If your product arrives visibly damaged and won’t power on / shows clear signs of shipping impact, we typically ship a replacement as soon as we receive photo evidence, and we’ll also arrange recovery of the damaged unit.

Tip: report shipping damage as soon as possible after delivery and keep the packaging for inspection.

Warranty process (product stops working / functional defects within 2 years)

  • Send us a short video/audio showing the issue and a clear description. We’ll first assist you by email with quick checks.
  • If needed, we’ll issue an RMA and you ship the product to us at your cost for inspection.
  • If a defect is confirmed, we will repair or replace the unit and ship it back at our cost.

No fault found / user error

If the product is returned and no fault is found (e.g., incorrect setup / user error), a €60 inspection fee applies, plus return shipping.

Out-of-warranty repairs

If the product is out of warranty, we’ll provide a repair quote. If accepted, the customer covers both shipping legs plus the repair cost.

What’s covered / not covered (short, safe)

Covered: manufacturing defects and workmanship issues under normal use (within warranty period).

Not covered: consumables and routine maintenance (e.g., tubes), misuse, unauthorized modifications, damage caused by improper packaging during shipping.